Terms of service

OVERVIEW

This website is operated by DW TOYS LIMITED. Throughout the site, the terms “we,” “us,” and “our” refer to DW TOYS LIMITED.

By accessing our website, browsing our store, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced on our website.

These Terms apply to all users of the website, including visitors, customers, account holders, and anyone who interacts with our Services.

If you do not agree to these Terms, please do not use our website or Services.

Our online store may use third-party e-commerce, payment, hosting, delivery, analytics, and other technology providers to operate our Services.

Business Name: DW TOYS LIMITED
Company Number: 09946336
Registered Business Address: 8 Howards Close, South Molton, Devon, England, EX36 4JT
Website: dwtoyslimited.shop
Email: support@dwtoyslimited.shop

SECTION 1 – ONLINE STORE TERMS

By using our website, you confirm that you are legally capable of entering into a contract under the laws applicable to you.

Our website and purchasing services are primarily intended for adults, including parents, guardians, and other customers purchasing toys and related products.

You agree not to use our products, website, or Services for any unlawful or unauthorized purpose.

You must not use our website to:

  • Violate any applicable law or regulation

  • Attempt to gain unauthorized access to our systems

  • Introduce viruses, malware, or other harmful code

  • Interfere with the operation or security of our website

  • Attempt to access another customer's account

  • Use our Services for fraudulent purposes

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel an order or restrict access to our Services where reasonably necessary, including where we suspect fraud, unauthorized activity, abuse of our Services, or a violation of these Terms.

You understand that information transmitted through the internet may pass through networks operated by third parties. We take reasonable steps to protect personal information in accordance with our Privacy Policy.

Payment information submitted through our website is processed using appropriate payment providers and security measures.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of our website, Services, content, product information, branding, or other materials without our prior written permission, except where permitted by law.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date.

However, information may occasionally contain typographical errors, omissions, inaccuracies, or outdated information relating to products, descriptions, prices, availability, delivery information, or other content.

We reserve the right to correct errors, update information, or change content at any time.

Nothing on our website is intended to replace information supplied with a product or instructions provided by the product manufacturer.

SECTION 4 – MODIFICATIONS AND PRICING

Product prices, availability, descriptions, and promotions may change from time to time.

We reserve the right to:

  • Change product prices

  • Update product information

  • Modify or discontinue products

  • Change or discontinue promotions

  • Update our Services

Changes will not affect an order that has already been accepted and confirmed, except where permitted or required by applicable law.

If an obvious pricing or product information error occurs, we may contact you before fulfilling the order or take other appropriate action in accordance with applicable law.

SECTION 5 – PRODUCTS AND ORDERS

Our store offers toys, games, children's products, and related items.

Certain products may be available exclusively online and may be available in limited quantities.

We make reasonable efforts to display product photographs, colors, dimensions, descriptions, and other information as accurately as possible.

However, actual product colors or appearance may vary depending on your device, screen settings, lighting, manufacturing variations, or other factors.

Product packaging, colors, accessories, or designs may occasionally differ from images shown on our website where the underlying product remains materially equivalent.

We reserve the right to limit quantities purchased where reasonably necessary, including in cases of suspected resale, fraud, or unusual ordering activity.

An order confirmation does not necessarily mean that your order has been finally accepted. We may contact you if there is an issue with availability, pricing, payment, or other material information.

SECTION 6 – RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy, together with your statutory rights under applicable consumer law.

Our Return & Refund Policy explains the process for:

  • Change-of-mind returns

  • Damaged products

  • Defective products

  • Incorrect products

  • Missing components

  • Refunds

  • Exchanges

  • Return shipping

Nothing in these Terms or our Return & Refund Policy is intended to exclude or restrict any legal rights that cannot lawfully be excluded or restricted.

SECTION 7 – THIRD-PARTY SERVICES AND LINKS

Our website may use or provide access to third-party services, applications, payment providers, delivery services, analytics tools, advertising platforms, or other third-party technology.

We do not control all third-party services and cannot guarantee their availability, accuracy, security, or practices.

Your use of third-party services may be subject to the relevant third party's own terms and privacy policies.

Our website may also contain links to third-party websites. These links are provided for convenience and do not necessarily constitute an endorsement of those websites or their products and services.

SECTION 8 – USER COMMENTS AND FEEDBACK

If you submit reviews, comments, suggestions, photographs, feedback, or other content to us, you remain responsible for the content you submit.

You agree that your submissions will not:

  • Violate the rights of another person or business

  • Contain unlawful, threatening, abusive, or defamatory material

  • Contain malicious software

  • Infringe copyright, trademarks, or other intellectual property rights

  • Contain misleading or fraudulent information

  • Violate applicable laws or regulations

Where you submit content for publication, such as a product review, you grant us permission to use, reproduce, display, and publish that content for purposes related to operating, promoting, and improving our Services, subject to applicable law.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

SECTION 9 – PERSONAL INFORMATION

Your submission and use of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, and disclose personal information.

Please review our Privacy Policy before using our Services.

SECTION 10 – ERRORS AND OMISSIONS

From time to time, our website may contain errors or omissions relating to:

  • Product descriptions

  • Product specifications

  • Pricing

  • Promotions

  • Availability

  • Delivery information

  • Other website content

We reserve the right to correct errors, update information, or cancel an order affected by a material error, subject to applicable law.

If an order is affected by a significant error, we may contact you to discuss the available options.

SECTION 11 – PROHIBITED USES

You must not use our website or Services for any unlawful or prohibited purpose.

Prohibited activities include, but are not limited to:

  • Violating applicable laws or regulations

  • Attempting to gain unauthorized access to our systems

  • Attempting to access another person's account

  • Transmitting malware, viruses, or harmful code

  • Engaging in fraudulent activity

  • Attempting to interfere with website security

  • Collecting or using personal information unlawfully

  • Scraping or systematically copying website content without permission

  • Infringing intellectual property rights

  • Harassing, threatening, or abusing our staff or other users

  • Using the website to distribute unlawful or harmful material

  • Attempting to circumvent security or access controls

Violation of these Terms may result in restriction or termination of access to our Services and may result in further action where appropriate.

SECTION 12 – DISCLAIMER AND LIMITATION OF LIABILITY

We make reasonable efforts to provide a reliable and secure online shopping experience.

However, we do not guarantee that our website or Services will always be:

  • Available without interruption

  • Completely secure

  • Free from errors

  • Free from technical problems

  • Free from temporary delays

To the maximum extent permitted by law, we are not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits your statutory consumer rights, including rights relating to products that are faulty, unsafe, misdescribed, or otherwise fail to meet applicable legal requirements.

SECTION 13 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable costs arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

Nothing in this section requires you to indemnify us for matters caused by our own unlawful acts or omissions.

SECTION 14 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the affected provision will be removed without affecting the validity of the remaining provisions.

The remaining Terms will continue in full force and effect.

SECTION 15 – TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our website at any time.

We may restrict or terminate your access to our Services where we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our Services.

Termination does not affect rights or obligations that arose before termination.

SECTION 16 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies or terms expressly referenced on our website, constitute the agreement governing your use of our Services.

They replace any previous versions of these Terms relating to the same subject matter, except where otherwise stated.

SECTION 17 – GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer, you may also have rights to bring a claim under the mandatory laws applicable to you.

Nothing in these Terms is intended to deprive you of any consumer protection rights that cannot legally be excluded.

SECTION 18 – CHANGES TO THESE TERMS

We may update or change these Terms from time to time to reflect changes to our business, Services, products, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

We encourage you to review this page periodically.

CONTACT INFORMATION

If you have any questions regarding these Terms, our products, orders, or Services, please contact us:

DW TOYS LIMITED
Company Number: 09946336
Address: 8 Howards Close, South Molton, Devon, England, EX36 4JT
Website: dwtoyslimited.shop
Email: support@dwtoyslimited.shop

We aim to provide a straightforward, safe, and enjoyable shopping experience for our customers.