Shipping policy
At DW TOYS LIMITED, we aim to process and deliver your order as quickly and safely as possible. Please read our Shipping Policy below for information about our delivery areas, estimated delivery times, order processing, and tracking.
DW TOYS LIMITED
Company Number: 09946336
Address: 8 Howards Close, South Molton, Devon, England, EX36 4JT
Website: dwtoyslimited.shop
Email: support@dwtoyslimited.shop
1. SHIPPING AREA
We currently ship orders within the United Kingdom and United States.
Shipping availability may vary depending on the product and delivery destination. Any applicable shipping restrictions will be communicated during the ordering process.
2. ORDER PROCESSING
Orders are normally processed after payment has been successfully received.
We aim to prepare orders for dispatch as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.
If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.
3. ESTIMATED DELIVERY TIMES
Our current estimated delivery times are:
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United Kingdom: 3–5 business days
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United States: 3–5 business days
Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.
Actual delivery times may vary due to factors such as:
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Courier delays
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Weather conditions
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Public holidays
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Peak shopping periods
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Delivery address
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Customs processing for international shipments
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Circumstances outside our reasonable control
4. SHIPPING COSTS
Shipping charges are calculated and displayed at checkout based on the order and delivery destination, unless a free-shipping promotion applies.
Any applicable shipping charges will be shown before you complete your purchase.
Promotional shipping offers may be subject to additional terms and conditions.
5. ORDER TRACKING
Once your order has been dispatched, we will send a shipping confirmation email to the email address provided with your order.
Where tracking is available, the dispatch confirmation will include tracking information or a link to the relevant carrier's tracking service.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
6. DELIVERY ADDRESS
Please carefully check that your delivery address is complete and accurate before submitting your order.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information supplied by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
7. MISSED DELIVERIES
If the courier is unable to deliver your order, the courier may, depending on its procedures and the circumstances:
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Attempt delivery again
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Leave the parcel in an appropriate safe place
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Leave delivery instructions
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Take the parcel to a local depot or collection point
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Request that you arrange redelivery or collection
Please follow the instructions provided by the courier.
If you experience a problem with a missed delivery, please contact us and we will do our best to assist.
8. DAMAGED, INCORRECT, OR MISSING ITEMS
Please inspect your order when it arrives.
If your order appears to have been damaged during delivery, contains a missing item or component, or contains an incorrect product, please contact us as soon as reasonably possible.
Where possible, please provide:
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Your order number
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A description of the problem
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Clear photographs of damaged packaging or products
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Photographs showing the product or relevant components, where applicable
Please send this information to:
We will review the issue and work with you to provide an appropriate solution, which may include a replacement, replacement component, refund, or another remedy where applicable.
Nothing in this policy affects your statutory rights concerning faulty, damaged, unsafe, or incorrectly supplied products.
9. DELIVERY DELAYS
Although we work to meet our estimated delivery times, delays can occasionally occur.
Delays may result from circumstances such as:
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Courier or postal service disruption
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Severe weather
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Public holidays
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Peak-season demand
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Customs procedures
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Transportation disruptions
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Other circumstances outside our reasonable control
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant information and assistance.
10. INTERNATIONAL DELIVERIES AND CUSTOMS
Orders delivered internationally, including orders shipped to the United States, may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where applicable, these charges may be the responsibility of the recipient unless otherwise stated during checkout or required by applicable law.
Customs procedures may also affect delivery times.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.
11. DELIVERY CONFIRMATION
A delivery may be considered completed when the carrier records the parcel as delivered to the delivery address or another location authorized under the carrier's delivery procedures.
If your tracking information shows that a parcel has been delivered but you cannot locate it, please contact us as soon as possible.
We may ask you to check with household members, neighbours, building reception, or the courier's designated safe-place or collection location before we investigate further.
12. CONTACT US
If you have any questions regarding shipping, delivery, tracking, or an order, please contact our customer support team.
DW TOYS LIMITED
Company Number: 09946336
Address: 8 Howards Close, South Molton, Devon, England, EX36 4JT
Website: dwtoyslimited.shop
Email: support@dwtoyslimited.shop
We are happy to assist with questions regarding your order and delivery.